Job Details

About the job Customer Service Rep - Work from home

At Workoo we are a team. We work as a team, we think as a team, and we have fun as a team. We believe in cities where mobility is sustainable, safe, practical and affordable. Our team works hard, every minute, to transform our communities into healthy, clean ecosystems, while providing our users with a convenient, safe and easy-to-use method of transportation. We build for the long term and with a zero waste mentality. We're here to stay, and we know our community will support us.

Be part of a team where you can

- Manage a myriad of conversations with our customers via chat, email and phone.

- Turn problems into solutions and happiness

- Be attentive to customer inquiries, comments and complaints.

- Help define new processes and best practices to optimize our customer service.

- Follow up on pending cases and resolve them in the shortest possible time.

- Help improve our customers' experience on a daily basis.

- Be essential for customer loyalty

- Be the voice of our customers in the company

- Be part of the best customer service team in town

You are a great candidate if you have

- Possibility of signing a university agreement

- Customer obsession and empathy

- Problem solver

- Basic English skills

- Good communication skills

- Proactive and multitasking skills

- Thrives in a hyper-dynamic environment

- Be willing to stay with us in a full time role afterwards

What we offer:

- A good and friendly team.

- Free rides to drive our cool and sustainable vehicles.

- Remote work from the comfort of your home.

- Fast changing environment with many challenges ahead, perfect for professional growth.

- A close-knit multicultural team working towards the same goal.

- Possibility to join the team after the internship if the profile fits the company.