Job Details

**Front Desk Agent**

* Westgate Branson Woods, Branson, MO

* Full-time

**Company Description**

WESTGATE JUST GOT SAFER AGAINST COVID-19. All on property team members are required to be fully vaccinated.

**ABOUT WESTGATE RESORTS**

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

**About Westgate Branson Woods Resort:** Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Bransons world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

**Job Description**

Effectively check guests into and out of the resort by performing the following duties.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Greets, registers, and assigns rooms to guests.

* Issues room key and escort instructions to Bellhop.

* Date stamps, sorts, and racks incoming mail and messages.

* Transmits and receives telephone messages.

* Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

* Keeps records of room availability and guests' accounts.

* Computes bill, collects payment, and makes change for guests.

* Makes and confirms reservations.

* Posts charges such as room, food, liquor, or telephone, to ledger.

* Makes restaurant, transportation, or entertainment reservation, and arranges for tours.

* Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.

* Nightly bucket checks

* Able to listen and find solutions to guests problems

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. **Additional Information**

**Requirements:**

Must provide proof of being fully vaccinated against COVID-19 prior to start of employment

Comprehensive health benefits medical, dental and vision

Paid Time Off (PTO) vacation, sick, personal

Paid Holidays

401K with generous company match

Get access to your pay as you need it with our Daily Pay benefit

Wellness Programs

Tuition Assistance

Fun, family culture

Employee Assistance Program (EAP)

Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)

Advancement & development opportunities

Community Involvement Programs

Safe working environment where all Team members are COVID19 vaccinated

our team members are valued, recognized, heard, respected, empowered... and KEY to our organizations success!

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**Job Location**

Front Desk Agent

* Westgate Branson Woods, Branson, MO

* Full-time