Job Details

**Customer Service, Hospitality - Hotel, Facilities**

**Housekeeping Room Attendant - Hotel**

Housekeeping Room Attendant - Hotel Welk Resorts Branson MO

**Housekeeping Room Attendant - Hotel**

**Company:**

Welk Resorts

**Location:**

65616

US

**Category:**

Customer Service, Hospitality - Hotel, Facilities

**Degrees Required:**

High School

**Employment Type:**

Full-Time

**Manages Others:**

No

**Requirements:**

**Essential Duties and Responsibilities (other duties may be assigned):**

**Resort Wide:**

* Consistently follow the I-Serve standards at all times.

* Follow all company and department policies and procedures.

* Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.

* Adhere to attendance policy and report to workstation at scheduled start time.

* Propose ideas or find ways to improve services, systems, and/or procedures.

**Department:**

* Display a positive and friendly attitude to all guests and fellow team members.

* Maintain an outstanding personal appearance at all times, always in compliance with the policies stated in the company handbook.

* Be knowledgeable of all policies and procedures of housekeeping department and resort.

* Inventory your cart at the beginning and end of each shift. Clean and restock at the end of each shift. Document any missing items immediately to your supervisor. Keep all work areas organized at all times.

* Completely clean all rooms on your assigned list within your scheduled shift adhering to 30 minute timeframe allotted for stay over and check out rooms.

* Adhere to the Do Not Disturb door hangers and document times throughout the day. Strive to accommodate guest's schedules.

* Complete special projects as delegated by management.

* Offer assistance to guests as needed. Be knowledgeable or resort activities and hours to provide guests with proper information.

* Turn in all lost and found items. Place items in bag and tag with date and housekeeper's name to be held for guest pick up or mail out. Return cell phones or computers to manager immediately with room number so guest can be called.

* Must be able to safely operate golf cart abiding by company golf cart policies at all times.

* Cross train to be able to assist in public space and laundry as needed.

* Maintain all safety and emergency procedures. Report accidents immediately.

* Report any maintenance related issues to the Executive Housekeeper.

* Assist all other team members when necessary

* All other duties as assigned.

**Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience:**

Must have High School diploma or equivalent (GED); or the ideal candidate will have at least 1 year of experience in a field related to this position.

**Language Skills:**

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.

**Reasoning Ability:**

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make decisions that are in the best interests of the company. Ability to be flexible and easily adapt to change. Ability to establish and maintain effective working relationships with co-workers.

**Physical Demands:**

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The Team Member is frequently required to walk and reach with hands and arms. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The Team Member must regularly lift and/or move up to 10 pounds and occasionally 25 pounds.

**Work Environment:**

The work environment characteristics described here are representative of those the Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to high.